Frequently Asked Questions

Opening an account is simple and fully online. Complete the account opening form, submit your KYC documents, and fund your account — our team guides you at every step. See our step-by-step guide or the account opening procedure.

You typically need a valid CNIC, your bank account details (IBAN) for deposits and withdrawals, and proof of income or a recent bank statement. Our team confirms the exact KYC requirements during onboarding.

Once you submit a complete account opening form with valid KYC documents, account activation is usually quick, and we keep you updated throughout the process.

Through the Pakistan Mercantile Exchange (PMEX) you can trade gold, silver, crude oil, currency pairs and international indices; through the Pakistan Stock Exchange (PSX) you can trade Pakistani stocks and shares. See all our trading services.

PMEX offers a range of contract sizes, including smaller mini contracts, so you can start with a modest amount that suits your budget. Contact us and we will help you choose the right account type.

All deposits are made securely through your own registered bank account — via “A/c Payee Only” crossed cheque, bank draft, pay order or bank transfer. PMEX operates a strict no-cash-handling policy, and payments are made in the name of EClear Services Limited (PCM).

Withdrawals are paid back only to your own registered bank account, in line with regulatory requirements. Simply request a withdrawal and the funds are transferred to the bank account registered on your profile.

We believe in transparent, competitive pricing with no hidden charges. Commissions depend on the market and product you trade. Contact our team for the current commission schedule before you trade.

We provide the EClear Tick trading app for iOS and Android, plus a desktop trading terminal for Windows and Mac — with real-time rates, order placement and portfolio tracking. Download them from our Downloads page.

Yes. OS Capital Investments (Pvt.) Ltd. is registered with the Securities and Exchange Commission of Pakistan (SECP) and is a licensed broker on PMEX (TREC No. 351) and PSX (TREC No. 539). All trading is conducted in a secure, exchange-regulated environment.

Your funds move only through regulated banking channels and are held within the exchange’s regulated framework. We never accept cash, and payments and withdrawals are handled only through your registered bank account and the exchange’s clearing arrangements.

Yes. Overseas Pakistanis can trade on Pakistani markets. Please contact our team and we will guide you through the account opening and funding options available to non-resident clients.

Our team is available for support and account assistance. You can reach us via our Contact Us page, or lodge a complaint through our Investor Grievances & Complaints page, which also lists the official SECP and PSX complaint channels.